Quality Question Bank
for Exam preparation

Q2. Simple graphical displays are used in the Measure phase to:

1. Show baseline information
2. Determine stability
3. Represent central tendency
4. All of the above

Q3. The Japanese Quality Control (QC) Circle movement motivated its participants in many ways. Which of the following represents the most important motivation for the QC circle participant:

1. Improving the performance of the company
2. Self-Improvement
3. Financial Incentives
4. Recognition among co-workers
5. Strengthening of relationships between co-workers

Q4. Which of the following statements about the cost of quality are true?

1. The costs of quality are mostly the direct responsibility of workers who are manufacturing the product
2. Quality control programs should only be implemented when the costs of quality is low
3. A and B
4. A and C
5. The cost of quality is the expense of nonconformance to requirements and specifications

Q5. Machine wear and tear is ______________ source of variation.

1. Random
2. Natural
3. Assignable
4. Cannot be determined

Q6. How does ISO 9000:2015 define a process?

1. Set of interrelated or interacting activities which uses inputs to deliver a result that meets or exceeds the ISO 9001 standards of quality
2. A full lifecycle of events which includes inputs such as materials and information, management, resources and outputs
3. A cycle which includes inputs, actions and outputs to ensure quality is met
4. Set of interrelated or interacting activities that uses inputs to deliver an intended result

Q7. Statistical Process Control uses diagrams called "Control Charts." These charts depict horizontal, parallel lines to represent ______________ standard deviations.

1. six
2. five
3. four
4. three
5. two

Q8. fourteen points framework for quality and productivity improvement was suggested by ______________

1. Crosby
2. Ishikawa
3. Deming
4. Juran

Q9. Fish bone diagram is also known as?

1. Cause and effect chart
2. Ishikawa diagram
3. Both a. and b.
4. None of the above

Q10. If only ______________ causes of variation are present, the output of a process forms a distribution that is table over time and is predictable.

1. Assignable
2. Non-Random
3. Natural
4. Cannot be said